Warranty
**Warranty Policy for E-Bike Kits and Batteries**
At PowercyclesAU, we strive to provide high-quality products and excellent customer service. To ensure the longevity and performance of our e-bike kits and batteries, we have established the following warranty policy:
1. **Warranty Coverage:**
- Our e-bike kits and batteries come with a three-month warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
2. **Conditions for Warranty:**
- The warranty is valid only if the product is used in accordance with the manufacturer's guidelines.
- The warranty is non-transferable and applies only to the original purchaser.
3. **Exclusions:**
- The warranty does not cover damage caused by misuse, abuse, or neglect.
- Any signs of thrashing, such as physical damage, unauthorized modifications, or improper handling, will void the warranty.
- The warranty does not cover normal wear and tear, cosmetic damage, or damage caused by accidents.
4. **Claims Process:**
- To make a warranty claim, please contact our customer service team with your proof of purchase and a detailed description of the issue.
- We may require you to send the product back for inspection. If the product is found to be defective and covered under warranty, we will repair or replace it at no additional cost.
By purchasing our e-bike kits and batteries, you agree to adhere to this warranty policy. We appreciate your understanding and cooperation in maintaining the quality and performance of our products.
At PowercyclesAU, we strive to provide high-quality products and excellent customer service. To ensure the longevity and performance of our e-bike kits and batteries, we have established the following warranty policy:
1. **Warranty Coverage:**
- Our e-bike kits and batteries come with a three-month warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
2. **Conditions for Warranty:**
- The warranty is valid only if the product is used in accordance with the manufacturer's guidelines.
- The warranty is non-transferable and applies only to the original purchaser.
3. **Exclusions:**
- The warranty does not cover damage caused by misuse, abuse, or neglect.
- Any signs of thrashing, such as physical damage, unauthorized modifications, or improper handling, will void the warranty.
- The warranty does not cover normal wear and tear, cosmetic damage, or damage caused by accidents.
4. **Claims Process:**
- To make a warranty claim, please contact our customer service team with your proof of purchase and a detailed description of the issue.
- We may require you to send the product back for inspection. If the product is found to be defective and covered under warranty, we will repair or replace it at no additional cost.
By purchasing our e-bike kits and batteries, you agree to adhere to this warranty policy. We appreciate your understanding and cooperation in maintaining the quality and performance of our products.